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Equitel Kenya – Eazzy Loan, Equitel Loan, Sim Card, Charges and Contacts


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Eazzy Loan – Equitel Loan

Equity raises Equitel Loan limit amid growing transactions

Updated: 2.4.2016

Equitel Eazzy Loan – Equity Bank spiced up its mobile phone microloans product as it said its customers will now access higher credit amounts that are payable over a longer period through the Equitel platform.

The tier I lender said its new “Eazzy Plus Loan” product will enable customers to borrow up to Sh3 million payable within 12 months, up from a minimum of Sh100 to Sh200,000 which was payable within a 30 day period.

“We believe that in the next few years Equitel will do five more times the number of transactions than all other channels put together,” said Equity Group’s chief executive James Mwangi.

The move follows the NSE-listed bank’s announcement in March that Equitel’s 1.7 million customers had transacted over Sh115 billion last year compared to Sh4.7 billion in 2014.

The value of Equitel loans stood at Sh8.5 billion in 2015 while 78 per cent of all loans the bank disburses are now accessed through the mobile platform, the lender also said.

The chief executive said that the increased use of Equitel to access credit “will benefit users since the loan repayment rate through the mobile platform is better than other channels.”

“We can significantly reduce the cost of borrowing for our customers,” he added.

….End of Update ….

Welcome to Equitel Kenya

Equitel Kenya is a new revolutionary platform that helps you manage your money and communicate with more Freedom, Choice and Control. Equitel provides tools and features that enable you to perform all your financial transactions as well as make calls, send SMS and browse the internet.

Equitel Kenya – My Money

Get all of your banking services and manage your money with incredible ease. Send money, pay for goods, buy airtime and get instant loans directly from your bank account.

Equitel Kenya  – My Phone

Make phone calls and send SMSs as you usually do. You can also check your airtime balance, browse the internet, top up your phone directly from your bank account as well as share your credit with other Equitel Kenya members.

Equitel Kenya – My Life

Access helpful information by joining Equity World, our information sharing community. This new service brings you exciting, informative content like; Wikipedia, financial training, health advice, and much more.

Thank you for being a part of the Equitel Kenya experience. We look forward to this exciting journey together.

Equitel Money – My Money

You can use My Money to do all your financial transactions including, transferring money, applying for Eazzy Loans, making payments and putting funds aside to help you save for future plans and goals.  You can also access your bank accounts from anywhere, anytime thanks to Equitel.

Equitel Money – Get Activated

Pick up your SIM today by visiting your nearest Equity Bank Branch If you are not an Equity Bank customer, you can still get an Equitel line by opening an Equity Bank account instantly. Just dial *247# and follow the easy steps.

Equitel Money – Linking your Equitel SIM to your bank account

On registration, your Equitel SIM automatically will be linked to your bank account. However, if you have not linked your Equitel SIM at the Equity bank branch or agent, and you are already a member who is using Eazzy247, you can use your existing line to activate mobile banking on your Equitel line, with the following simple steps:

  1. On your existing line, dial *247#. Enter your PIN and Select option 10 (more), then option 7 (Link Equitel). You will receive a notification with the message “Link Equitel to Mobile Banking was successful”.
  2. You will also receive an “Activation Code” via SMS on your Equitel line. Open your Equitel SIM Tool Kit (STK) and select Equity. Enter your Activation Code, then enter a new PIN and confirm it. After a minute, a notification will pop up on your Equitel line with the message, “Dear Customer your mobile banking application has been activated”.
  3. Your Equitel STK menu will be updated to read. My Money, My Phone, My Life.If you are not using Eazzy247, please go to your nearest Equity bank branch or agent and you will be assisted with registration.

With Equitel money you can:

  1. Send money securely to another phone
  2. Send money to a bank account
  3. Pay bills
  4. Pay for goods and services
  5. Buy airtime for EquiTel and other networks
  6. Use your account to save money
  7. Get an Eazzy loan
  8. Save for a goal

Equitel Loan – Equity Eazzy loan!

Take a loan between Ksh 100 to Ksh 200,000. Get instant advances, or request and receive an Eazzy loan via your phone. Repayment is done by funding your borrowing account. This loan facility is valid for 30 days.

How to apply for Equity Eazzy loan

  1. Select my money
  2. Select loans
  3. Select get loan
  4. Select Eazzy loan
  5. Select account number
  6. Enter amount
  7. Confirm details
  8. Enter PIN
  9. Confirmation SMS

Equitel Kenya – Save for a goal

Wondering how to get started with creating a Goal on your Equitel line:
Follow these simple steps:

  1. Access Equitel SimCard menu and follow steps below:
  2. Select Equity in the Equitel SimCard menu.
  3. Select Settings/Help
  4. Choose New Favourite/Goal
  5. Enter pin
  6. Select goal submenu and choose the goal you want to create

Here is some more information on the kind of Goals you can set:

Day of week goal

Choose the day of the week [Mon-Sun] and submit.
You will receive a success notification ”Goal created successfully” or failure message.
To fund the goal visit send pay/buy/option and send the funds to the goal under myself sub menu.

Day of month Goal

  1. Choose the month [Jan-Dec]
  2. Enter date and submit
  3. You will receive a success notification ”Goal created successfully” or failure message.

Exiting Articles

To fund the goal visit send pay/buy/option and send the funds to the goal under myself sub menu

Equitel Kenya – Virtual Chama

  1. Choose the frequency [Daily weekly ,monthly]
  2. Choose the duration
  3. Enter the amount to contribute and submit
  4. You will receive a success notification ”Chama created successfully” or failure message.
  5. To fund the goal visit send pay/buy/option and send the funds to the goal under myself sub menu

Equitel Kenya – Virtual Salary

  1. Enter amount you want to contribute now
  2. Choose the frequency [weekly/monthly]
  3. Enter the duration and submit
  4. You will receive a success notification ”Goal created successfully” or failure message

Equitel Kenya – Transfer your Money

Carrying a lot of cash with you can sometimes be a little worrying. Well. Worry no more!
Thanks to My Money, you can now carry all the money you need right on your mobile phone. And now you can send that cash anywhere, anytime without being concerned about safety or security issues. You don’t even have to move from where you are; simply use My Money to send cash directly to friends or family, a business, your bank account or to another phone number.
It’s as easy as that!

Equitel Kenya – How to send money to an Equity member

  1. Select my money
  2. Select send/pay
  3. Select account number
  4. Select to Equity member
  5. Select account/ phone
  6. Select Bank account/ phone number
  7. Enter amount
  8. Confirm details
  9. Enter PIN
  10. Confirmation SMS

Equitel Kenya – How to send money to other Banks

  1. Select my money
  2. Select send/pay
  3. Select account number
  4. Select to others
  5. Select other bank
  6. Select look up bank codes
  7. Enter the first letter of the keyword of the bank
  8. Select bank code
  9. Enter recipient’s account number
  10. Enter recipient’s name
  11. Enter recipient’s phone number
  12. Enter amount
  13. Confirm details
  14. Enter Pin
  15. You will receive a confirmation SMS

Equitel Kenya – How to send money to mobile money e.g Airtel

  1. Select my money
  2. Select send/pay
  3. Select account number
  4. Select to others
  5. Select provider e.g Airtel
  6. Enter phone number
  7. Confirm details
  8. Enter Pin
  9. Confirmation SMS

Equitel Kenya – Pay your bills…stress free!

With My Money, you now have a quick, easy and convenient way to make payments using your mobile. Gone are the days of lining up or running errands all over town! This feature gives you direct access to your bank account on your phone. With it, you can pay for:

  1. Utility bills like electricity and water
  2. Services like Cable TV
  3. Phone bills
  4. School fees
  5. Buy airtime for yourself or for others.

Equitel Kenya – How to Pay Bills:

  1. Select My Money
  2. Select ‘send/pay’
  3. Select account number
  4. Select paybill
  5. Select business
  6. Select bill e.g Nairobi Water
  7. Enter bill account number
  8. Enter amount
  9. Confirm details
  10. Enter PIN
  11. Confirmation sms

Equitel Sim Card – Features

Great news! Your phone is now your bank! As a customer of Equity Bank, you might have previously used our Eazzy 247 to bank on your mobile. Now we have gone one step further and come up with something even better. We call it Equitel, and it gives you access to mobile banking and more! You can use this to make phone calls, send text messages, and even surf the net.
Equitel lets you communicate with other Equity members at discounted rates as well as access your Equity Bank Account right on your mobile phone. Visit any Equity branch or agent and register for Equitel today!

Equitel Kenya  – What is my phone?

My Phone is the tool you need to change your mobile phone experience for the better.

Equitel Kenya – With My Phone, you can:

  1. Make voice calls both locally and internationally.
  2. Send local and international SMS
  3. Use Data to access the mobile internet
  4. Check your airtime balance
  5. Buy and check data bundles
  6. Top up airtime on your Equitel line or any other phone including other networks
  7. Contact our customer care

Equitel Kenya – Get activated!

Join Equitel today by visiting your nearest Equity Bank branch or any Equity Agent to pick up your SIM card. We are more than happy to guide you through the process.

If you are not an Equity Bank customer, you can still get an Equitel line by opening an Equity Bank account instantly.
Just dial *247# and follow the easy steps.

Linking your Equitel SIM card to your bank account

On registration, your Equitel SIM automatically will be linked to your bank account.

However, if you have not linked your Equitel SIM card at the Equity bank branch or agent, and you are already a member who is using Eazzy247, you can use your existing line to activate mobile banking on your Equitel line, with the following simple steps:

  1. On your existing line, dial *247#. Enter your PIN and Select option 10 (more), then option 7 (Link Equitel). You will receive a notification with the message “Link Equitel to Mobile Banking was successful”.
  2. You will also receive an “Activation Code” via SMS on your Equitel line. Open your Equitel SIM Tool Kit (STK menu) and select Equity. Enter your Activation Code, then enter a new PIN and confirm it. After a minute, a notification will pop up on your Equitel line with the message, “Dear Customer your mobile banking application has been activated”.
  3. Your Equitel STK menu will be updated to read. My Money, My Phone, My Life.
    If you are not using Eazzy247, please go to your nearest Equity bank branch or agent and you will be assisted with registration.

Equitel Kenya – My Life?

Equitel gives you access to useful, exciting and informative content on your phone through Equitel My Life for free.

My Life is a tool that offers a suite of informative and entertaining digital content intended to boost quality of your life and enhance your experience on Equitel.

You can access a variety of information from Equitel – My Life, namely:

  1. Maternal Health Content (MAMA).
  2. Expectant and new mothers can now get a wealth of personalized and relevant content to answer any questions and concerns they may have when it comes to maternal health.
  3. Financial Literacy – Find out how you can you can enjoy a lifetime of financial wellbeing! We offer you information on how you can manage your money effectively, in order to attain financial freedom!
  4. Wikipedia – Get all the information you need! You can now access any content even without internet access using the Wikipedia service on your mobile phone
  5. Wings to Fly Learning – Free supplementary learning materials for High School students meant to prepare them for Kenya Certificate of Secondary Education.
  6. Facebook – Stay in touch with friends and family by dialing *769# to connect to Facebook without Internet!

Equitel Kenya Customer Care

At Equitel Kenya, we aim to ensure that everything works smoothly for your convenience. If however, you are having difficulty with your Equitel line, please contact our Customer Care by dialing 100 from your phone at no charge.

lf you are using a different network, please call +254 763 000 100 (regular tariffs apply). Equitel Customer Care is available 24 hours a day and 7 days a week.

We have also listed below a number of possible solutions you could use in case of any issues with your Equitel line;

Equitel Kenya – SIM Card Error

  1. If you receive a message on your phone that reads, “insert SiM”, it means your SIM is not inserted correctly.
  2. Ensure that the phone is properly charged and switch it off.
  3. Re-insert the SlM as per the instructions and try again

Equitel Kenya – Internet settings

Internet settings are configured automatically from the network once you activate your SIM.

  1. You will receive a message with internet settings and instructions (please note, not all devices are supported).
  2. In case this fails, you can send an SMS with text ‘ALL’ to shortcode 232 to receive the internet settings (only for supported devices).

– Another option is the manual configuration of settings. The format will vary from one device to another however the settings are the same:

  1. * Name: Equitel * APN: Equitel
  2. * Login: <blank> * Password: <blank>
Equitel Kenya - Eazzy Loan - Equitel Loan

Equitel Kenya – Eazzy Loan – Equitel Loan

Equitel Kenya – SIM Card loss

  1. If you lose your Equitel SIM, please call Customer Care by dialing 100 on an Equitel line or +254 763 000100 if you are using a different network to report the loss.
  2. Our customer care representative will ‘ explain what is needed to block and protect your account.
  3. Your SIM card will also be replaced.
  4. You will be asked to provide proper identification during the call to facilitate processing of this request.

Equitel Kenya – SMS Error

lf your phone is not receiving or sending messages;

  1. check that your inbox is not full
  2. check that the SMS facility has been set up properly.
  3. Equitel SMS center number is +254 733 OOO 884

We advise that you use your phone at least once every 90 days so as to keep your Equitel Kenya prepaid subscription active.

Equitel Kenya Website

For more information visit our website www.equitel.com

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