Airtel Kenya Website

Airtel Kenya Website: Airtel Kenya is one of the biggest telecommunications firms in Kenya, and the fourth largest globally, in terms of subscriber base. Airtel Kenya boasts tens of thousands of Twitter followers and hundreds of thousands of Facebook fans, but the company did not start monitoring their performance until lately. They work as part of your team to make sure that you make the most of Airtel. Ask to speak to a corporate advisor by dialing 100 from your phone. You can also dial 0733 100 100 from any phone, or +254733100100 if you are abroad and we will put you in touch with a corporate advisor. For more visit www.africa.airtel.com/kenya.

Mobile phones are changing the way that many people live and work. Airtel makes business easier and more efficient. Airtel Kenya helps families and communities to stay in touch, and individuals to feel connected.

Airtel Kenya Contacts Photo
Airtel Kenya Contacts Photo

Airtel are proud to bring mobile communications to Kenya’s vibrant and diverse communities. They try hard to improve the lives of Kenyans and bring prosperity across Kenya a beautiful country.

They have customers right across the social spectrum – from civil servants, business executives and artisans to housewives and students. Their aim always is to offer services that truly support this exciting mix of social and economic groups.

Airtel believe in the potential of Africans to create a positive impact in their communities. That’s why they’re proud to introduce the their Now campaign – a campaign that sees Airtel working with change-makers such as Yaya Touré in order to transform lives on the continent.

Airtel Kenya Customer Care

Free 24-hour Call Centre:

Call our 24-hour Call Centre any time – for free. We’ll answer your questions and we’ll help you to make the most of Airtel services.

Whether a Prepaid, Postpaid or Corporate customer, you can dial 100 from your mobile phone or 0733 100 100 from any other network. If abroad, ensure to add the 254 country code before the number i.e. +254733100100.

Email us:

If you have any questions at all about your phone, your tariff plan or how to use our services you can also email us on customerservice@ke.airtel.com

Self Service:

Did you know you can access any of our products or services by dialing *100#? Try it today to enjoy easy self-service options on the menu

Airtel Kenya Offers

Airtel Phones Kenya

Airtel Kenya Bundles

Daily Data Bundles (24HRS Validity)

Bundles Price (Ksh) Validity Period
8MB 5 24hrs
25MB 10 24hrs
70MB 20 24hrs
200MB 50 24hrs
1GB 99 24hrs

7 Day Data Bundles

Bundles Price (Ksh) Validity Period
150MB 50 7 days
350MB 100 7 days
2GB 250 7 days

30 Day Data Bundles

Bundles Price (Ksh) Validity Period
1GB 300 30 days
3GB 500 30 days
6GB 1000 30 days
10GB 1500 30 days
15GB 2000 30 days
24GB 3000 30 days

90 Day Data Bundles

Bundles Price (Ksh) Validity Period
12GB 3,000 90 days
40GB 6,000 90 days
70GB 9,000 90 days

On Internet bundles customers have the choice of selection:

  • One time bundle
  • Auto renewal bundles

How to subscribe to New Amazing Bundles

  • Dial *544#
  • Select Buy Amazing Data Bundles

Airtel Money Kenya

Airtel Money is a secure & convenient mobile commerce service that allows customers to access services that include:

  • Transfer money from your mobile phone to another mobile phone recipient wherever you are across ALL Networks.
  • Topping up your mobile phone with airtime or another customer’s mobile phone
  • Accessing and managing your bank account (Check bank balances, send money from your phone to your bank account and from your bank account to your phone, or to another bank account)
  • Paying utility bills as well as buying goods and services
  • Withdraw cash at selected ATM’s via Airtel Money

Airtel Money is reliable and accessible 24hours a day, 7 days a week and is secure, fast and easy to use.

  • Secure & User friendly system with Airtel Money reversals made for Ksh 20 bob. (If you send cash to the wrong number, the transaction will be reversed for Ksh 20 by the Airtel Money customer care)
  • Simple to utilize and user friendly. Customers simply have to dial *222*1# to access the Airtel Money menu and select the service they wish to access.

Airtel Kenya Tariffs

Tubonge

In the wake of new technologies making life simpler and much easier, we present to you, ‘Tubonge’ a new exciting voice product that is set to make your life a lot simpler.

‘Tubonge’, targets Kenyans from all walks of life that rely on making calls as their preferred mode of communication.

There are 3 Tubonge offers:

  • A daily offer for Kshs.10
  • A weekly offer for Kshs.50
  • Monthly offer that goes for Kshs. 150.

Tubonge subscription allows you make Airtel to Airtel at no extra charge and a preferential rate of 2 shillings to call other networks.

All Tubonge offers come with 100mins for Airtel to Airtel calls per day. This gives you a total of 3000 minutes per month and 700 minutes a week to make Airtel to Airtel calls.

To opt in on the new offer, dial *544# and select the first option and follow the prompts to choose from the various categories for daily, weekly or monthly offers. For instance, for Tubonge 10, dial *544*10#.

Airtel Zawadi

Airtel Zawadi is a scheme that rewards faithful Airtel customers with special privileges and rewards. The customers receive loyalty points upon consumption of Airtel products & services paid for. The customer experience is as below.

Dial *326# and press:-

  1.  To check your points
  2. To redeem points
  3. To enroll
  4. To transfer points
  5. To set or change pin
  6. To resend Voucher
  7. To cancel Voucher
  8. To de Enroll

Enrollment

To enroll, Dial *326# and reply with 3

Earning Points

Enrolled airtel customer on Zawadi program get to earn 1 point for each Kshs. 10 spent using airtel services. Airtel Services that will earn one points are

  1. Calling
  2. SMS
  3. Browsing Internet / Data usage in general
  4. Any chargeable transaction on Airtel Money.

Earn points daily for being active on the network

Airtel enrolled subscribers will be able to earn 1 point for each Kshs 10 spent while using their airtel line to call, SMS or when they use internet data.

Through Airtel Money

All Airtel customers enrolled on Airtel Zawadi will earn points for chargeable Airtel Money transactions.

Redemption

Customers will be able to redeem their Zawadi points by:

  1.  Dialing *326#;
  2. Press OK,
  3. Replying with 2.

 The points are redeemable for:

  1. Airtime.
  2. Internet Bundles
  3. Devices & Accessories

Points Sharing

  1. To share your Zawadi points dial *326# and select option 4. Then key in the recipients number, amount of points to be shared, enter your PIN number and press OK.

Change PIN

To change your PIN dial *326# and select option 5. Key in the old PIN followed by the new PIN then press OK to confirm that the PIN has been changed.

De-Enrollment

To exit from the program, you can:

  1.  Dial *326# select option 8 and press OK to confirm
  2. Contact the Call Centre on 100
  3. Visiting our Airtel ShopsYour enrollment can also be terminated (Involuntary Termination) if:
  1. Your line is terminated (Postpaid customer)
  2. Your line has been blacklisted for KYC or any other reason
  3. Your line is rendered inactive(after 90 days of no revenue generating activity)

For any of the cases above, the Zawadi points will be forfeited and will not be redeemable.

Airtel Kenya Postpaid

Smart postpaid is a comprehensive postpaid offering from Airtel available in three options that offer exceptional value to the customer.

The plans cater for the increasing demand for blended offerings, each bundled with significantly high volumes of voice, data and SMS that have been affordably priced to offer value for money, convenience and peace of mind while respecting the wallets of our customers.

The plans will be available to individuals, students, heavy social users, entrepreneurs, small business owners, professionals and corporates.

PLANS

Plan Rental (Ksh) 1,499 2,999 4,499
Airtel to Airtel Network (Mins) 1,500 1,500 1,500
Other Networks (Mins) 500 1,500 3,000
SMS 3,000 4,500 6,000
Data MB’s 3GB 6GB 9GB

KEY BENEFITS

  • No disconnection once the bundle is depleted
  • Data Bundles roll over
  • You can make calls at 2 Ksh per minute to all networks when your bundle runs out

Airtel Kenya Promotions

click here to view all promotions

Airtel Kenya Careers

See all vacancies advertised by Airtel

How to Load Airtel Airtime Kenya

Enter the following sequence:  *130* The 14 digit code followed by #. Then press send.
Your phone will display your new credit balance after your Top Up card has been credited to your account.

How to Check Airtime Balance on Airtel Kenya

Enter the following sequence: *133# then press Send. Your handset will display your current credit balance.

Airtel Kenya Website

P.O.Box 73146, City Square, 00200, Nairobi
Telephone: +254 734 110000
Tel: + 254 733 100 100
Emailcustomerservice@ke.airtel.com.
Website: www.africa.airtel.com/kenya
Facebook: https://www.facebook.com/AirtelKe
Twitter: https://twitter.com/airtel_ke

Airtel Kenya Official Website and Contacts – Video

https://www.youtube.com/watch?v=PZVHDAwt68M

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