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Huduma Centres Kenya – Huduma Kenya Services, Centres and Contacts

Huduma Centres Kenya

Huduma Kenya is a programme by the Government of Kenya that aims to transform Public Service Delivery by providing citizens access to various Public Services and information from One Stop Shop citizen service centres called Huduma Centres and through integrated technology platforms. Huduma Centres Kenya provides Efficient Government Services at the Convenience of the citizen.

Huduma Kenya is a ‘one stop shop’ approach in reforming service delivery in Kenya. Huduma Kenya involves amalgamating related services within one building, possibly on the same floor, effectively making it possible for service seekers to access it conveniently.

This means that you will be able to get  birth certificates, national identity cards, passports, registration of business names, and applications for marriage certificates, drivers’ licences, police abstracts… and many other services in one place.

Among the changes to be introduced in the public service include introduction of one stop Huduma Service Centres to provide customer services to citizens from a single location, online e-Huduma web portal to provide integrated services offered by various government ministries, departments and agencies and a unified and integrated channel Huduma payment gateway to facilitate ease of payment for government services.

Others are introduction of m-Huduma platform to offer M-Government services to citizens from their mobile phones and a Huduma call centre to provide customer service using a single dialing prefix.

Through the Huduma Kenya platform, the government aims at enabling citizens to access integrated public services via their phones, computers and personal digital assistants (PDA). The new portal is also expected to enhance service delivery and eradicate graft loopholes.

Tenders and vacancies in the public service will also be accessible on the platform. Users will also be able to directly post their comments and complaints regarding government services.

Other important information that will be readily available on the portal includes county government contacts, especially considering counties were recently formed with the promulgation of Kenya’s new constitution.

Huduma Centres in Kenya

Huduma Centre Baringo

Region: North Rift Region
Location: County Commissioner Office, Kabarnet Town

Huduma Centre Bungoma County

Region: Western Region
Location: Post Office, Moi Avenue Road, Bungoma Town

Huduma Centre Busia County

Region: Western Region
Location: Post Office, Opposite Government Offices

Huduma Centre Embu County

Region: Eastern Region
Location: Post Office, Next to County Commissioner’s Office, Meru-Nairobi Highway, Embu Town

Huduma Centre Garissa

Region: Northern Region
Location: County Commissioner Office,Garissa Town

Huduma Centre Homabay

Region: Western Region
Location: County Commissioner Office, Next to County Assembly

Huduma Centre Isiolo County

Region: Eastern Region
Location: Post Office, Hospital Road, Off Isiolo-Marsabit Highway

Huduma Centre Kajiado County

Region: Central & South Rift
Location: Post Office, Nairobi-Namanga Highway

Huduma Centre Kakamega County

Region: Western Region
Location: Post Office, Kakamega-Kisumu Highway

Huduma Centre Kericho

Region: Central & South Rift
Location: Ardhi House, Temple Street, Kericho Town

Huduma Centre Kiambu County

Region: Nairobi and Central Region
Location: Assistant County Commissioner Office (DO),Opposite Thika Stadium, Thika Town

Huduma Centre Kilifi

Region: Coast Region
Location: County Commisioner Office, Kilifi Town

Huduma Centre Kirinyaga

Region: Central Region
Location: County Commissioner, Kerugoya Town

Huduma Centre Kisii County

Region: Western Region
Location: Post Office, Kisii-Migori Road, Kisii Town

Huduma Centre Kisumu County

Region: Western Region
Location: Former PC Office, Prosperity House, Next to Central Bank

Huduma Kenya Kitui County

Region: Eastern Region
Location: Post Office, Opposite Catholic Church, Kitui Town

Huduma Centre Kwale County

Region: Coast Region
Location: Kwale-Kinango Road, Opposite National Police Service

Huduma Kenya Laikipia County

Region: Central & South Rift
Location: County Commissioner Office, Nanyuki Town

Huduma Centre Lamu

Region: Coast Region
Location: Old Jetty, Next to County Commissioner Office, Kenyatta Road

Huduma Centre Machakos County

Region: Eastern Region
Location: Post Office, Opposite Cathedral Church, Machakos Town

Huduma Kenya Makueni County

Region: Eastern Region
Location: Post Office, Next to County Commissioner Office,Wote

Huduma Centre Marsabit

Region: Eastern Region
Location: Post Office, Post Office Road, Marsabit Town

Huduma Kenya Meru County

Region: Eastern Region
Location: Post Office, Opposite County Commissioner Office, Meru-Makutano Highway, Meru Town

Huduma Centre Migori County

Region: Western Region
Location: County Commissioners Office, Migori Town

Huduma Centre Mombasa County

Region: Coast Region
Location: General Post Office, Opposite Safaricom Customercare, Digo Road, Mombasa

Huduma Kenya Muranga County

Region: Central Region
Location: County Commissioners Office, Muranga Town

Huduma Centre Nairobi City County

Region: Nairobi and Central Region
Location: Huduma GPO: Teleposta Building, Kenyatta Avenue.

Huduma Kenya Nairobi City County

Region: Nairobi and Central Region
Location: Huduma City Square: Haile Selassie, Next to Technical University of Kenya

Huduma Centre Nairobi City County

Region: Nairobi and Central Region
Location: Huduma Eastleigh: Eastleigh Eleventh Street

Huduma Kenya Nairobi City County

Region: Nairobi and Central Region
Location: Huduma Kibra: County Commissioner”s Office, Kibera Drive

Huduma Centre Nairobi City County

Region: Nairobi and Central Region
Location: Huduma Makadara: City County Offices- Eastlands Revenue Building, Off Jogoo Road, Next to DC Makadara

Huduma Kenya Nakuru County

Region: Central & South Rift
Location: General Post Office, Next to Merica Hotel, Kenyatta Avenue

Huduma Centre Nandi

Region: North Rift Region
Location: Post Office, Kapsabet Town

Huduma Kenya Narok County

Region: Central & Rift Region
Location: Post Office, Olerorat House,Narok Town, Narok-Nairobi Highway

Huduma Centre Nyamira County

Region: Western Region
Location: Post Office, Konate-Nyamira Road

Huduma Centre Nyandarua County

Region: Nairobi and Central Region
Location: County Commissioner’s Office, Olkalau Township

Huduma Centre Nyeri County

Region: Nairobi and Central Region
Location: Former Provincial Commissioner’s Office, Nyeri Town

Huduma Kenya Samburu

Region: North Rift Region
Location: General Post Office, Maralal Town

Huduma Kenya Siaya County

Region: Western Region
Location: Post Office, Kisumu-Busia Highway. Opposite KCB

Huduma Kenya Taita -Taveta County

Region: Coast Region
Location: CDF Office, Wundanyi

Huduma Kenya Tharaka Nithi

Region: Eastern Region
Location: County Commissioner Office, Chuka Town

Huduma Kenya Trans Nzoia County

Region: North Rift Region
Location: Kitale Post Office, Mak-Asembo Road

Huduma Kenya Turkana County

Region: North Rift Region
Location: County Commissioner’s Office, Lodwar Town

Huduma kenya Uasin Gishu County

Region: North Rift Region
Location: Post Office, Eldoret-Kitale Road, Eldoret Town

Huduma Kenya Wajir County

Region: Northern Region
Location: County Commissioner’s Office, Next to County Assembly, Wajir

Huduma Centres Kenya

Huduma Centres Kenya

Huduma Centre Services

Huduma Kenya services include:

  1. Renewal of Drivers licenses and Status check
  2. Duplicate National Identity Card
  3. NHIF Registration and Claims
  4. NHIF Member Statements and accredited Institutions
  5. Assessment and Payment of Stamp Duty – Lands
  6. Nairobi City Single Business Permit
  7. Issuance of Seasonal NCC tickets
  8. Search and Registration of Business Names
  9. Registration of Welfare Groups
  10. PPOA Filing reviews and /or addressing complaints in procurement and disposal
  11. Student Loan Application – HELB
  12. Student Loan Repayment Services – HELB
  13. NSSF Registration
  14. NSSF Member Statements and Benefits
  15. Reporting Corruption – EACC
  16. EACC Clearance Certificate
  17. Status of Pension Claims
  18. Kenya Police Abstract
  19. Community Policing- NyumbaKumi
  20. Public Complaints through the Commission on Administrative Justice – Ombudsman

Are these the only services to be offered in Huduma Centres Kenya ?

These are only initial service; more citizen focused services are currently being prepared in readiness to be deployed at Huduma Kenya Centres countrywide.

Can I find Huduma Kenya services online?

The Huduma Kenya programme will soon introduce e-huduma web portal to provide the same services online and the m-huduma platform to provide Government services through the mobile phone.

Huduma Centre Contacts and Website

The Huduma Centre Kenya programme is co-ordinated by the Ministry for Devolution and Planning through the Huduma Kenya Secretariat. For more information, get in touch with the Huduma Kenya Secretariat through the contacts below.

Website: www.hudumakenya.go.ke
Email: info@hudumakenya.go.ke
Tel: +254 020 2227411

Huduma Center Services Social Media Contacts:

Twitter: @hudumakenya
Facebook: hudumakenya

Huduma Centres Kenya – Video


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