You can send or transfer money to any other mobile phone user, even if they are not a Safaricom subscriber. To send money you must first deposit cash into your own M-PESA account.

To send money, go to the ‘Safaricom’ menu and select ‘M-PESA’

  1. Select ‘Send Money’
  2. Enter your recipient’s phone number, the amount you wish to send and your PIN.
  3. You will receive a screen with the information you have entered above, (e.g. Send money to 0721 234567, Ksh2000) confirm that it is correct then Press Ok.
  4. You and the recipient will receive an SMS confirming the transaction.

If you send money to the wrong M-PESA number:

  1. Call Line 234 immediately and provide them with the number that has erroneously received the cash.
  2. Funds sent to a wrong number will be reversed only if still available in the wrong recipients account.
  3. If successful, you will receive an SMS indicating that a reversal has been done.