Telkom Kenya Limited

Telkom Kenya is the sole provider of landline phone services in Kenya. It was previously a part of the Kenya Posts and Telecommunications Corporation (KPTC) which was the sole provider of both postal and telecommunication services.

Telkom Kenya was established as a telecommunications operator under the Companies Act in April 1999. We provide integrated communications solutions in Kenya with the widest range of voice and data services as well as network facilities for residential and business customers. We are proud to play a prominent role in the information and communications technology sector, serving millions of Kenyans across the country.

Telkom Kenya Services

The company operates and maintains the infrastructure over which Kenya’s various internet service providers operate. As of 2004, most internet service was provided via dial-up service. Jambonet, an important Kenyan ISP, is a subsidiary of Telkom Kenya. It also offers mobile GSM voice and high speed internet services under the Orange Kenya brand, in which it is the 3rd in market share after Safaricom and Airtel Kenya.

Subsequent to the agreement to buy, Helios negotiated with the Kenyan government to own 40 percent in the new joint venture, with the investment firm retaining 60 percent. In June 2016, final regulatory approval was received for the deal to proceed.

Orange Kenya is now Telkom Kenya

The major announcement today was the rebrand from Orange Kenya to Telkom Kenya. This is not shocking, as it would be to the benefit of the company to go with a familiar brand as opposed to a new brand name. The rebrand brings with it sort-of new corporate colors, a new logo and a new tagline, “Moving with you”. The company aims to deliver “a new, differentiated entity in the minds of our clients, partners, employees and other stakeholders.”

4G Network

The rebrand comes bearing gifts and among the gifts is 4G network connectivity. Telkom Kenya announced that they are launching 4G across 9 towns in Kenya, which are; Embu, Meru, Kisumu, Kakamega, Nakuru, Eldoret, Nairobi, Mombasa and Nyeri. The company revealed that it has invested 5 billion Kenyan shillings in this network and infrastructure upgrade and they have increased their sites by over 50-percent to reach 1600 sites.

Telkon Kenya
Telkon Kenya

Even better news, to celebrate the launch of 4G, Telkom Kenya is offering its customers 1GB of data everyday, valid for 24 hours to enjoy the 4G network. The telco is also offering WhatsApp for free alongside their Holla bundle offer that allows subscribers to make calls for as low as 1.80 per minute to other networks, free Telkom-Telkom calls and free SMS across all networks.

Mobile Money

At the moment, Telkom Kenya has no mobile money offering but that is set to change in a month’s time. The company is said to be reviewing their mobile money offering and revamping it into a “new and truly exciting as well as improved platform.”

The new platform is said to be targeting the tech savvy generation. We also have exclusive information that the company could be targeting enterprises with their new mobile money platform.

These are major announcements done by Telkom Kenya today and all eyes are on the company to see how they will fair from now on.

Telkom Kenya Career

If you would wish to work click here to view available career opportunities

Telkom Kenya Contacts

Head Office,
Address: Telkom Plaza Ralph Bunche Road
P.O.BOX: 30301-00100
Nairobi, Kenya
Tel: +254-203232000
Fax: +254-203232455
Website: money.orange.co.ke/
Facebook: https://www.facebook.com/orangekenya
Twitter: https://twitter.com/orangekenya

Telkom Kenya Contacts – Customer Care Contacts

Telkom Kenya Contacts – Personal

Dial 100 (toll-free) from Orange network.
020-2221000 (chargeable) from other networks.
Sending an email to customercare@orange-tkl.co.ke

Orange Kenya Contacts – Corporate

Dial 200 from Orange network.
0204600200 from other networks.
0800200000 from other networks.
Sending an email to corporatecare@orange-tkl.co.ke

Telkom Kenya Contacts – Video

Orange Kenya

Telkom Kenya was established as a telecommunications operator under the Companies Act in April 1999. We provide integrated communications solutions in Kenya with the widest range of voice and data services as well as network facilities for residential and business customers. We are proud to play a prominent role in the information and communications technology sector, serving millions of Kenyans across the country.

Orange Kenya Wings

Orange Kenya Contacts - Orange Kenya Customer Care
Orange Kenya Contacts – Orange Kenya Customer Care

Telkom Kenya’s partnership with Orange S.A (formerly France Telecom Group), saw the launch of the Orange brand in Kenya in 2008. Our new corporate identity is inspired by new investments and a fresh new approach to doing business. This is the beginning of an exciting journey, a journey we invite all Kenyans to be part of.

Our new approach to serving customers means we place people at the centre by making our services straightforward, simple and more enriching. In addition to the existing Orange Shops, we continue to invest in new shops to enable us serve our customers better. In doing so, we work to bring people together to achieve their goals.

We are embarking on a truly exciting journey to fulfill our potential as Kenya’s original national telecommunications operator.

At Orange Kenya, we know that different people have different internet / data needs depending on their lifestyle and budget. This is why we have prepared a selection of affordable mobile data bundles, giving you a selection of internet on mobile offers to choose from based on your needs.

Why Choose Orange Kenya Internet Bundles?

With Orange Kenya Internet Bundles, you get Faster Internet with 3G speeds of up to 21Mbps on a wireless connection.
Orange gives you lower costs for your data usage.

The Orange Kenya Internet Bundles on Mobile offer allows you to enjoy the following mobile phone data bundles on pay as you go:

Orange Kenya Internet Bundles Prices

Data Bundle – Bundle Cost – Validity period

  • 20MB – Ksh. 20  – 7days
  • 50MB  – Ksh. 50 – 30days
  • 100MB – Ksh.100 – 30days
  • 500MB – Ksh. 500 – 30days
  • 1GB – Ksh. 750 – 30days
  • 5GB – Ksh. 2,750 – 30days
  1. Daily Unlimited Orange Kenya Internet Bundles – Ksh. 50 1 day
  2. Weekly Unlimited Orange Kenya Internet Bundles – Ksh. 249 7 days
  3. Monthly Unlimited Orange Kenya Internet Bundles – Ksh. 990 30 days

Subscribers can choose their preferred offer by dialing #123#, select option 3 for bundles and following the commands.

Alternatively, you can use the following shortcut Orange short-codes:

Data Bundle – Bundle Cost

  • 50MB *123*350#
  • 100MB *123*3100#
  • 500MB *123*3500#
  • 1GB *123*31000#

A confirmation on your subscription to your preferred Mobile internet bundle will be sent

Orange Kenya Internet Bundles Prepaid Mobile Data

(Terms & Conditions)

This offer will give new and existing Orange Mobile pre-paid customers a variety of bundles.

The bundles on this offer will be grouped as follows:

Orange Kenya Internet Bundles
Orange Kenya Internet Bundles

Orange Kenya Internet Bundles – Data

  1. Data bundles
  2. Pay as you go

The offers will be available to Orange Mobile pre-paid customers.

A customer will subscribe to the offers by dialing #123#. This short code will open up to a USSD menu that will have various options for various bundle purchases and un-subscription to the bundle.
All subscription and un-subscription commands will have a short cut USSD string to access the specific offer.

If a customer purchases various volume bundles, these bundles will accumulate but the validity of the accumulated volume bundles will take up the validity of the last purchased volume bundle.

1. Conditions of offer subscription for Orange Kenya Internet Bundles

Orange Kenya Internet Bundles – Subscription

  1. The customer must have an active Orange Mobile pre paid line.
  2. Customer must have sufficient airtime in their main account to subscribe for their selected bundle option.
  3. A customer should use the provided subscription option. Customer care can subscribe a customer who requests the option as long as they have sufficient airtime.
  4. Subscription will be via the USSD #123# and the shortcut USSD strings to be provided.
  5. If a customer purchases various IEW volume bundles, these bundles will accumulate but the validity of the accumulated IEW volume bundles will take up the validity of the last purchased IEW volume bundle.

2. Orange Kenya Internet Bundles – Terms and Conditions

  1. To subscribe for the offers, the customer’s line will need to be active (as per the current customer lifecycle).
  2. A subscriber will be able to subscribe using credit from pin based and pin less top up e.g. Orange money.
  3. The customer will not be charged for any failed purchases.
  4. Bonus Airtime cannot be used to subscribe to bundle offers.
  5. Rates include all applicable taxes.
  6. Billing for data is in 10 KB stepping and rounded upwards.
  7. A subscriber on other offers dissimilar to these offers will be able to subscribe to this offer, unless there is a stated conflict of the offers.
  8. Bundle content is non-transferable.
  9. These terms and conditions are in addition to the Orange Mobile pre-paid terms and conditions and General Terms and conditions for Orange Data Services.

Orange Kenya Internet Bundles – Notifications

The following notifications will be sent instantly to bundle customers upon subscription or renewal:

  1. Notification upon successful or unsuccessful subscription via USSD.
  2. Error notifications – via USSD and SMS depending on the notification.
  3. If the customer does not have sufficient airtime at the time of subscription, they will receive a notification.
  4. Notification when bundle has expired and 3 days after, if the customer does not subscribe to any offer after.

Orange Kenya Internet Bundles- Balance Check

A customer will be able to check their bundle balance and validity via the following methods:

  • Dial *131#
  • Send and sms with 131 to 131
  • As an option on #123# under “My Account option”

Conditions after termination, expiry and exhaustion of Orange Kenya internet bundles content

All chargeable activity not included in the bundle or after bundle exhaustion will be as per the standard pre-paid Orange Mobile pay-as-you-go rates.

After bundle validity expiry, the customer will resume to the standard pre-paid pay as you go rates. If the customer had any Mb left, this can be accessed by buying any other bundle within 30 days after the initial bundle validity expiry.

Orange Kenya Contacts

Head Office,
Telkom Plaza Ralph Bunche Road
P.O.BOX 30301-00100
Nairobi, Kenya

+254 (0) 44 495 2001
info@orange-tkl.co.ke
Orange Kenya Websitewww.orange-tkl.co.ke
Orange Kenya Websitehttp://www.orange.co.ke/

Orange Kenya Customer Care

Orange Kenya Customer Care – Consumer

Dial 100 from Orange, Orange Wireless or Telkom Wireless,
020-2221000 from other networks or
Sending an email to customercare@orange-tkl.co.ke

Orange Kenya Customer Care – Corporate

Dial 121 and 200 from Orange network,
0204600200 from other networks or
Sending an email to corporatecare@orange-tkl.co.ke

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