Huduma Centres Kenya
Huduma Kenya is a programme by the Government of Kenya that aims to transform Public Service Delivery by providing citizens access to various Public Services and information from One Stop Shop citizen service centres called Huduma Centres and through integrated technology platforms. Huduma Centres Kenya provides Efficient Government Services at the Convenience of the citizen.
Huduma Kenya is a ‘one stop shop’ approach in reforming service delivery in Kenya. Huduma Kenya involves amalgamating related services within one building, possibly on the same floor, effectively making it possible for service seekers to access it conveniently.
This means that you will be able to get birth certificates, national identity cards, passports, registration of business names, and applications for marriage certificates, drivers’ licences, police abstracts… and many other services in one place.
Among the changes to be introduced in the public service include introduction of one stop Huduma Service Centres to provide customer services to citizens from a single location, online e-Huduma web portal to provide integrated services offered by various government ministries, departments and agencies and a unified and integrated channel Huduma payment gateway to facilitate ease of payment for government services.
Others are introduction of m-Huduma platform to offer M-Government services to citizens from their mobile phones and a Huduma call centre to provide customer service using a single dialing prefix.
Through the Huduma Kenya platform, the government aims at enabling citizens to access integrated public services via their phones, computers and personal digital assistants (PDA). The new portal is also expected to enhance service delivery and eradicate graft loopholes.
Tenders and vacancies in the public service will also be accessible on the platform. Users will also be able to directly post their comments and complaints regarding government services.
Other important information that will be readily available on the portal includes county government contacts, especially considering counties were recently formed with the promulgation of Kenya’s new constitution.
Huduma Centres in Kenya
Huduma Centre Nairobi
- Huduma Centre GPO,
- Huduma Centre City Square- Haile Sellasie Avenue,
- Huduma Centre Makadara
Huduma Centre Machakos
Huduma Centre Nakuru
Huduma Centre Eldoret
Huduma Centre Kakamega
Huduma Centre Kisumu
Former PC office
Huduma Kenya Nyeri
Huduma Kenya Embu
Huduma Centre Mombasa
Huduma Centre Services
Huduma Kenya services include:
- Renewal of Drivers licenses and Status check
- Duplicate National Identity Card
- NHIF Registration and Claims
- NHIF Member Statements and accredited Institutions
- Assessment and Payment of Stamp Duty – Lands
- Nairobi City Single Business Permit
- Issuance of Seasonal NCC tickets
- Search and Registration of Business Names
- Registration of Welfare Groups
- PPOA Filing reviews and /or addressing complaints in procurement and disposal
- Student Loan Application – HELB
- Student Loan Repayment Services – HELB
- NSSF Registration
- NSSF Member Statements and Benefits
- Reporting Corruption – EACC
- EACC Clearance Certificate
- Status of Pension Claims
- Kenya Police Abstract
- Community Policing- NyumbaKumi
- Public Complaints through the Commission on Administrative Justice – Ombudsman
Are these the only services to be offered in Huduma Centres Kenya ?
These are only initial service; more citizen focused services are currently being prepared in readiness to be deployed at Huduma Kenya Centres countrywide.
Can I find Huduma Kenya services online?
The Huduma Kenya programme will soon introduce e-huduma web portal to provide the same services online and the m-huduma platform to provide Government services through the mobile phone.
Huduma Centre Contacts and Website
The Huduma Centre Kenya programme is co-ordinated by the Ministry for Devolution and Planning through the Huduma Kenya Secretariat. For more information, get in touch with the Huduma Kenya Secretariat through the contacts below.
Tel: +254 020 2227411
Huduma Center Services Social Media Contacts: